Customize this Outstanding Customer Service Representative Resume

Customize this Outstanding Customer Service Representative ResumeCustomize this Outstanding Customer Service Representative ResumeCreate Resume ObjectiveTo work for a company that supports my passion for technology, will allow me to increase my knowledge in the field, and allows me to grow and advance within.ExperienceDec 2004 Jan 2006 Verizon Wireless Bellevue, WACustomer Service Representative Researched and resolved billing and service equipment issues. Provided info on new products and services. Demonstrated my commitment to customer service by following up on calls and ensuring superior results. Analyzed customer concerns and needs while balancing company revenue concerns.April 2003 Dec 2004 Martinez Floor Installation Seattle, WAOffice Manager Delegate Installation jobs to Floor Installers. Scheduled and Planned Appointments for Detail Measuring and Installation. Assisted Clients concerns and needs in all Issues by Taking All Inbound Calls. Processed and filed Paperwork. Res ponsible for all Materials Delivered to Office for Installation. Data Entry.Dec 2000 April 2003 Volt Microsoft Issaquah, WACustomer Service Representative Provided quality customer phone support for various Microsoft products. Provided quality customer Chat support for a pilot GSSChat Program. Assisted customers in troubleshooting minor technical issues. Trained new Customer Service Representatives. Processed Refunds. Continuous training when new software or hardware is released.Oct 1999 Dec 2000 The Bon Marche Bellevue, WASales Associate Managed an Area of Inventory Excellent Knowledge of the companys inventory, which increases sales. Received 4 outstanding customer service awards. Assisted clients in minor issues on Returns Suggested new merchandise to increase sales also.Education1997 Victor Valley High School Victorville, CA Graduated and Obtained High School DiplomaPresent Renton Technical College Renton, WA Coursework in Network Computer Technology / 2nd Qtr. Passed the A+ Hardware 220-301 Scheduled to take A+ O.S. Exam on May 12th, 2007Knowledge PC Operating Systems and Computer Maintenance Office and Internet Fundamentals Basic Understanding of Networking Basic Understanding of Windows 2003 ServerLab Experience Tear-down and rebuild PCs Installing, Configuring, and Maintaining Windows XP Professional Managing a Windows Server 2003 Environment Active Directory,Customize Resume